Support
The manual comes with JDX Audio: Help > User Manual, or press F1. Hover over any control in the app to see what it does.
Common fixes
- No audio device
- Connect speakers or headphones, or install your interface's ASIO® driver. Then pick a device in Options > Audio Settings.
- Clicks and dropouts
- Raise the buffer size. Check the DSP meter; close other audio apps.
- Delay when monitoring
- Lower the buffer size. Linear-phase EQ switches to zero latency while you monitor.
- Recording is quiet
- Turn up the gain on the interface, or add Input Gain as an Input FX and click Auto Set.
- Recordings land early or late
- Set Record offset in Audio Settings.
- A plugin is missing
- Options > VST3 Plugins > Rescan. Plugins that failed are listed there.
- Nothing plays on a MIDI track
- Add an instrument: + Add device > Instruments.
- Windows warns about the installer
- More info > Run anyway. The installer is not code-signed yet.
Contact
Email support@jdxaudio.com from your account address. Say which version you run and what you did just before the problem. Replies within two business days, New Zealand time.
Orders and licences
Email orders@jdxaudio.com with the Paddle order number from the receipt: a licence that has not arrived, a new computer, or a refund.